What Information Do We Need?
We need your contact details, your: name, phone number, address, postcode and email address. We will also need information about your age and health in order for a treatment to go ahead. We need the information from students and from models in order for teaching to go ahead.
Why Do We Need It, How Will We Use It and How Long Will We Retain It?
We need all the details above in order to ensure that it is safe for us to provide the treatments and/or training you may ask for and also for insurance purposes. We will store your information for 7 years after the date of your treatment, or for 7 years after you have reached the age of 18 if you are/were under 18 when your treatment took place. Our lawful basis for processing this personal information is ‘contract’, this means that we have a legal reason to ask you for your data because we need it for contractual reasons. You do not have to share your personal data with us, but if you do not we cannot offer you a treatment/training with Reiki Energy. You must fulfil your side of the contract (share your personal information) in order for us to fulfil ours (carry out treatment).
We would also like to send you information about the products and services we offer using the information you have shared with us, but you do not have to agree to this for treatment to go ahead. If you agree to being contacted for marketing purposes using the following methods please tick the relevant boxes to give your consent. You may withdraw this consent at any time by emailing us at [email protected]
Post Email Phone SMS Automated Phone Call
Will We Share Your Information?
We will not share your information with anyone outside of Reiki Energy.
Who Can I Complain To If I Feel You Are Not Handling My Data Correctly?
Contact Form and Emails
If you contact us via the Contact Form or Email then we will reply to your message. We do not compile mailing lists for marketing purposes and we will not use or sell your email or other contact details to anyone else. Unless you book a course or treatment you will not hear from us following a reply to your message.
Client Consultation Forms/Health Information
If you book a treatment with us you will be asked to fill in a client consultation form. These are stored on paper in a locked drawer to which only the therapist has access. The purpose of the form is to enable us to treat you appropriately and to meet the requirements of our professional insurance policy. The forms are retained for the time required under our insurance policy.
If you book a course then you will be asked whether you have any ongoing health issues. This is required under our teaching extension for insurance purposes and it is also necessary to make sure that you are in a fit state of health to complete the course. The information is retained for the length of time required under our insurance policy.
We do not use the information you give us for marketing purposes.